Privacy Policy

Sodakoq Delivery ("we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our platform.

We may collect the following categories of information:

We use your information to:

• process donations and related payments
• create and manage orders
• coordinate fulfilment and delivery to selected organisations
• send confirmations, operational updates, and service communications
• support donor accounts, organisation applications, and customer support
• improve platform performance, reliability, and user experience
• protect the platform against misuse, fraud, or abuse
• comply with legal, operational, and regulatory obligations

We process personal data based on:

• your consent when you provide information to us
• the need to perform our services and process your donation transactions
• our legitimate operational interests in running, securing, and improving the platform
• compliance with applicable legal and regulatory obligations

Sodakoq Delivery includes public-facing donation activity features, including donor visibility surfaces such as activity feeds and donation heatmap experiences.

Your public donor display follows your account privacy settings:

• if you choose to donate anonymously, your display name will appear as "Anonymous"
• otherwise, your display name may appear on relevant public donation surfaces

We will not publicly display your email address or phone number on these public donor surfaces.

By using the platform, you acknowledge that certain donation-related activity may be displayed publicly in accordance with your selected privacy settings.

We may share limited information with the following parties where necessary:

Some of our service providers may process or store data outside Malaysia. Where this occurs, we take reasonable steps to ensure that your personal data is handled securely and in a manner consistent with this Privacy Policy.

We use cookies and similar technologies to:

• maintain secure sessions
• support sign-in and authentication
• remember basic preferences where applicable
• improve platform reliability and performance

You may adjust your browser settings to disable certain cookies, but some platform features may not function properly.

We retain personal data only for as long as reasonably necessary for:

• providing platform services
• processing donations and related operational records
• maintaining financial, audit, fraud-prevention, and compliance records
• resolving disputes and enforcing our terms where necessary

If you delete your account, we may retain certain transaction and operational records where required for legal, compliance, fraud-prevention, audit, or operational reasons. Public-facing donor identity may also be anonymised in accordance with platform behavior.

We apply reasonable technical and organisational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no system or transmission method can be guaranteed to be completely secure.

Subject to applicable law, you may request to:

• access your personal data
• correct inaccurate or incomplete personal data
• request deletion of personal data where legally permitted
• contact us regarding how your personal data is handled

Our platform is not intended for individuals under the age of 18.

We do not sell your personal data to third parties.

We may update this Privacy Policy from time to time. When we do, we will publish the updated version on this page and revise the "Last updated" date accordingly.

For privacy-related questions or requests, please contact Sodakoq Delivery through our official support or customer communication channels.